This page sets out how LuckyOnes Casino Canada ("we", "us", "our") gathers, makes use of, and safeguards your personal details whenever you browse the Site or open an account with us. Using the Site means you're on board with the practices laid out below.
1. What We Collect
Depending on how you interact with us, we may gather:
- Identity details — your name, birth date, home address, and a government ID used to confirm your age and who you are.
- Contact details — your email and phone number.
- Payment details — the payment methods you use and a record of your transactions, needed to handle deposits and withdrawals.
- Technical details — things like your IP address, device and browser type, and which pages you visit, picked up automatically via cookies and similar tools.
2. What We Do With It
Your information helps us set up and run your account, confirm your identity, handle deposits and withdrawals, spot fraud or money laundering, offer customer support, meet our legal and regulatory duties, and, if you've opted in, let you know about promotions and offers.
3. Cookies
Cookies and comparable tools keep you logged in, remember how you like things set up, and help us see how the Site gets used. Head to our Cookie Policy for the full rundown on the cookie types we use and how to control them.
4. Who We Share It With
We never sell your personal data. It may, however, be shared with payment providers and banks to get transactions through, identity-verification services to confirm who you are, regulators or law enforcement where the law demands it, and the IT and support vendors who help us keep the Site running — all bound by proper confidentiality terms.
5. Keeping Your Data Safe
We rely on industry-standard safeguards, including encrypting sensitive data as it travels, to keep your information away from unauthorised access, loss, or misuse. Inside our organisation, only staff who genuinely need it for their role can access personal data.
6. How Long We Keep It
Your data stays with us for as long as your account remains active, plus a reasonable stretch afterward to satisfy legal, regulatory, or accounting obligations, or to sort out any disputes.
7. Your Rights Over Your Data
Depending on where you're based, you may be able to ask what personal data we hold on you, request corrections where something's wrong, ask for deletion where we're not obliged to keep it, and unsubscribe from marketing messages whenever you like. To act on any of this, get in touch using the details further down.
8. Protecting Minors
LuckyOnes Casino Canada is built for adults only. We don't knowingly gather data from anyone under the legal gambling age, and if we discover we have, that account and its data get removed.
9. Policy Updates
This Privacy Policy may be revised now and then. Updates go up on this page, and for anything major, we'll make a reasonable effort to give you a heads-up.
10. Get in Touch
Questions about this policy or how your data is handled? Visit our Support page or email [email protected].