These Terms of Use ("Terms") set out the rules for accessing and using LuckyOnes Casino Canada (referred to below as the "Site", "we", "us", or "our"). Opening an account or using the Site in any capacity means you accept these Terms in full. If any part of them doesn't sit right with you, please don't proceed with using the Site.
1. Who Can Play
To register or play at LuckyOnes Casino, you need to be at least 18, or older if that's the age of majority where you live. Confirming that online gambling is permitted in your location is your responsibility before you sign up. We may ask for proof of age or identity at any point and can pause an account until that's supplied.
2. Setting Up an Account
Only one account per player is allowed. The details you submit at registration — legal name, date of birth, contact information — need to be accurate and kept current. Keeping your login details private and monitoring activity on your account falls on you. We may close or suspend accounts that are duplicated, registered with false details, or used to get around promotional rules, and forfeit any winnings tied to that activity.
3. Identity Verification
As is standard across the industry, we may request confirmation of your identity, address, payment method, or the source of your funds — whether that's before releasing a withdrawal or at some other stage of your account's life. Submitting requested paperwork promptly helps avoid delays on your end.
4. Promotions and Bonus Offers
Each bonus, free-spin offer, or promotion comes with its own conditions — wagering requirements, bet caps, how much different games count toward clearing the bonus, and expiry windows — all disclosed when the offer is presented. We can refuse, pull, or adjust a promotion, and cancel any related winnings, if we have reasonable grounds to suspect misuse or a breach of these Terms.
5. Moving Money In and Out
You can fund your account and cash out through the payment options shown on the Site. How long a transaction takes depends on the method chosen, and all transfers are subject to minimum/maximum limits and identity or payment checks. We don't add fees on top of standard transactions, though your bank or payment provider might.
6. Playing Responsibly
Keeping play within healthy limits matters to us. Deposit caps, time-outs, and self-exclusion are all available if you ask for them. If your gambling starts to feel like it's getting out of hand, get in touch with our support team, or reach out to a problem-gambling organisation local to you.
7. Ownership of Content
Everything on the Site — logos, artwork, game names, written content — belongs to LuckyOnes Casino Canada or is used here under license, and is protected under copyright and trademark law. Copying, reproducing, or redistributing any of it without our written go-ahead isn't permitted.
8. Liability
The Site is offered "as is." We work to keep it secure and running smoothly, but can't promise it will always be available or free of errors. Wherever the law allows, we won't be held responsible for indirect or knock-on losses linked to your use of the Site.
9. Closing or Pausing Accounts
At our discretion, we can suspend or shut down an account if we reasonably believe these Terms have been broken, if fraud or money laundering appears to be involved, or if a regulator or payment partner requires it of us.
10. Updates to These Terms
We may revise these Terms from time to time as our services or legal obligations change. Whenever that happens, the updated version goes up on this page — carrying on using the Site afterward means you accept the changes.
11. Reach Us
Questions about anything in these Terms? Head to our Support page or drop an email to [email protected].